Month
Monthly overview
A second lens over the same export, grouped by calendar month.
Trend
Messages per day
Outgoing and incoming volumes over time.
Dialogs
Different chats each day
Active chats and chats with incoming requests.
Response
Average response time by day
Calculated from the first pending incoming message to your next reply.
Activity
Reply heatmap in Moscow time
Shows when your sent messages cluster by weekday and hour.
Month
Monthly throughput
Useful to spot growth, seasonality, or bursts.
Month
Different chats per month
How many distinct dialogs were active and how many had incoming requests.
Month
Average response by month
Useful to see if support speed drifts as workload changes.
Month
Monthly breakdown
One row per month with all major support metrics.
| Month | Total | Received | Sent | Active dialogs | Dialogs with incoming | Avg response |
|---|
Workload
Busiest dialogs
Top chats by message count in the selected export.
| Dialog | Total | Received | Sent | Avg response | Last activity |
|---|